1.I can say no without inventing excuses
2.I say no straight away rather than after a week of messages
3.I turn down extra work when it is not mine to do
4.Refusing does not make me feel like a bad person
5.I can break off an unpleasant conversation and leave
6.I ask for help directly rather than by hinting
7.I say what I need even when it is inconvenient for the other person
8.I take a faulty purchase back and ask for a replacement
9.I discuss pay and conditions with my manager
10.I tell people close to me how I feel instead of waiting for them to guess
11.Under pressure I hold to my decision
12.Someone else’s displeasure does not make me agree at once
13.I answer back when someone speaks down to me
14.I hold a pause calmly instead of filling it with a concession
Please answer every question