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Behaviour in conflict

Five strategies: competing, collaborating, compromising, avoiding and accommodating. None is bad in itself — only used in the wrong place.

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1.In a dispute I get my way even if the other person is unhappy

2.I am ready to escalate if I believe I am right

3.I keep pressing my solution until it is accepted

4.I look for the option where both sides gain

5.I try to work out what the other person actually needs behind their demand

6.I suggest discussing the whole problem rather than only the disputed point

7.I quickly suggest splitting the difference

8.I will give way on one thing to gain on another

9.Closing the question matters to me more than squeezing out the maximum

10.I put off a difficult conversation hoping it will settle by itself

11.I steer away from the topic when I feel tension

12.I would rather not get involved, even when something stung

13.I agree in order to keep the relationship

14.It is easier for me to give way than to argue

15.I put other people’s interests above my own in a dispute

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